Project Overview The County of Orange (County) seeks to implement a secure, centralized, cloud-based electronic operations management system designed to support the full lifecycle of the County’s Outreach & Engagement (O&E) Program serving individuals experiencing homelessness. The proposed system will function as a comprehensive operational platform that supports the intake, triage, and dispatch of outreach requests; real-time geographic mapping of outreach activity; client engagement and service tracking; shelter bed coordination; interagency referral management; and performance monitoring. The intent of this initiative is to modernize the street outreach program’s operational infrastructure by replacing fragmented tracking processes with a unified system that improves service coordination, strengthens data integrity, and enables real-time operational decision-making. The system will provide leadership and program administrators with actionable data that supports deployment of outreach resources, monitoring program performance, and compliance with federal, state, and local reporting requirements. <span
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