The County of Riverside Purchasing Department on behalf of The Riverside County Department of Waste Resources (RCDWR) is seeking proposals from qualified CONSULTANTs to design, configure, implement, integrate, test, and support an after-hours Artificial Intelligence / Interactive Voice Response (AI/IVR) solution for the RCDWR’s illegal dumping reporting hotline under the RivCo CLEAN initiative. The proposed solution must leverage Cisco technology and include the professional services, hardware, software and support necessary to accomplish the County’s goals identified throughout this RFP. The solution must be built within the County’s existing Cisco Webex Calling AI RCDWR seeks to establish a true 24/7 centralized intake capability for illegal dumping and graffiti concerns in unincorporated Riverside County without adding live after-hours staffing. The solution must support an updated decision tree aligned with RivCo CLEAN operations, capture high-quality structured data, enable accurate
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