DPU implemented CC&B version 2.1.0 in 2009 upgraded to 2.4.3 R3 in January 2016 and has recently upgraded to version 2.7 in 2020. This is the customer information and billing system for CWD and CPP. There are approximately 400 users of CC&B. In addition to water billing, CWD bills solid waste and waste water and Electric customers on behalf the City of Cleveland and various suburbs. CWD also is the billing agent for the Northeast Ohio Regional Sewer District and its 280,000 accounts. CC&B handles most aspects of our customer information including billing, rates, collections, field service, meter reads, and meter management. DPU anticipates adding new customers to the current total at a point to be determined, after contract is awarded.
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