RFP For Permit, License, & Asset Management System

Description

The City of Bismarck is seeking proposals for a comprehensive, cloud-hosted software solution to support permitting, licensing, inspections, code enforcement, and related regulatory workflows across multiple City departments. In addition, the City is seeking solutions that can support enterprise Asset Management and Work Order Management, either as integrated components of the same platform or as a standalone system that interoperates with the permitting and licensing solution. The purpose of this procurement is to replace fragmented legacy systems and manual processes with modern, integrated software solutions that improve regulatory compliance, operational efficiency, data integrity, and public access to City services. The selected solution(s) must support the full lifecycle of permits and licenses—from application and review through inspection, enforcement, renewal, and closeout—while also enabling the tracking and management of City assets, service requests, inspections, and reactive and preventive maintenance work orders. This initiative aligns with the City’s strategic objectives for digital transformation, improved customer service, and data-driven decision-making. The proposed solution(s) must support complex, multi-departmental workflows, accommodate evolving regulatory requirements, and scale with the City’s anticipated growth, while allowing flexibility in system architecture to support either a unified platform or best-of-breed integrated solutions.