Questions & Answers

Description

All Covered Questions: 1. What is the name of your current Managed IT Provider? Digital Agent 2. Will they be participating in this RFP? It is unknown at this juncture 3. What are some of the reasons for possibly leaving? The term for the 3 year contract is up and the County must put this opportunity out for bidding. 4. Have you had any cybersecurity events in the past 2 years? No 5. Please describe the current patch management tool in place today. Example: Microsoft Intune, SCCM, vendor supplied solution. RMM system from the current vendor handles patching 6. Please provide manufacture and make of current LAN switching equipment. Cisco Catalyst 2960x 7. Please provide a make/model of the following platforms desired for management. Refer to Assets-Haralson County.pdf document a. Databases instances: Example SQL server 2022 b. Storage Devices c. IT management and IOT: Example: Universal Power, Environmental management, access systems 8. Please describe any additional services that may be provided by the current MSP today that require transitioning. Examples: a. Email defense systems: (Spam, encryption, archiving, DLP) b. Vulnerability management: (Scan as service, DNS protection, Universal Threat management). Microsoft Office O365 tenant Cloud backup Onsite software End point detection and response Cyber security monitoring, SEIM Inventory management SMTP service, unless the County’s O365 is utilized 9. How many employees of the county are considered fulfillers? (These are typically County IT leaders, managers, and associates that intend on interacting with the platform as part of the daily responsibilities. 165 10. Please define what is required to be backed up; Example: Files only, “My documents” or “my desktop”. Desktop, My Files/My Documents (the local file repository, settings) 11. What is the retention period? 30 days 12. What is the Recover time objective (RTO) and Recovery Point object (RPO) 4 hrs and 8 hrs 13. What is the size of the target data set? Example: ~30G per user, or 500TB across all 165 users. 100gb per user should be adequate as an average. On prem servers are about 5TB combined 14. Does the go forward solution require ingestion of existing/historical backups? No 15. Please describe on-prep hardware (make, model) used for backup services today. No need as the solution is to be provided by the bidder. The county has sufficient server, disk space (NAS and SANS) to handle local server backups. 16.