Message Switch System Replacement

Description

The San Mateo County Public Safety Communications (PSC) Department is the central emergency communications hub for the County of San Mateo, located in the San Francisco Bay Area. PSC provides 24/7 dispatch and 911 emergency communication services for all Fire, Emergency Medical Services (EMS), and several Law Enforcement agencies within the County. The department serves a diverse population of approximately 750,000 residents across multiple municipalities, unincorporated areas, and special districts, ensuring timely, coordinated responses to public safety incidents.PSC currently manages the County’s legacy Message Switch System (MSS), a secure platform that enables law enforcement agencies to access and exchange critical data from multiple criminal justice and public safety information systems, including the California Law Enforcement Telecommunications System (CLETS). However, the existing MSS is outdated, increasingly difficult to support, and lacks the scalability and security features needed to meet modern operational and regulatory demands.To address this challenge, the County is seeking qualified vendors to provide a replacement MSS solution that ensures seamless integration with state and national systems, enhances data security, supports real-time information exchange, and provides long-term maintainability. A successful outcome will result in a modern, reliable, and CJIS-compliant message switch platform that meets the current and future needs of San Mateo County law enforcement and public safety partners.