Maintenance Support for Priority Dispatch Software Sole Source

Description

Escambia County Public Safety is accepting quotes for Maintenance Support for Priority Dispatch Software for FY26 (10/01/2025 – 09/30/2026). Scope of Services:Routine Maintenance:Perform regular updates, patches, and version upgrades of Priority Dispatch software as released by the vendor.Conduct proactive system health checks and performance monitoring to identify and address potential issues promptly.Technical Support:Provide expert-level technical assistance and troubleshooting for users encountering issues with Priority Dispatch software.Ensure rapid response and resolution of software-related incidents and service requests.Must provide support within 30 minutes for system outages.Bug Fixing and Software Updates:Investigate reported bugs or anomalies in Priority Dispatch software and apply necessary fixes or workarounds.Collaborate closely for bug fixes and updates, leveraging proficient programming skills as needed.Provide software updates promptly as they become available, covering expenses related to the update process.Enhancements, Customization, and Interfaces:Modify the original software source code as necessary to implement enhancements and fixes.Provide canned and customizable reports that interface with the Priority Dispatch database to pull report data from the software.Security Management:Implement and maintain robust security measures to protect Priority Dispatch software against vulnerabilities.VPN Connection Provisioning:Provide and maintain a Virtual Private Network (VPN) connectio