Industry Day for Customer Experience Design Framework

Description

Orlando International Airport (MCO) is pleased to invite you to a Customer Experience Design Industry Day. The airport is looking for an innovative vendor to provide a framework for goods &amp; services to drive customer experience decisions, MCO employee experience and customer satisfaction.&nbsp; &nbsp;This framework will serve as a cornerstone for our strategy and processes, redefining how we approach customer interactions across all touchpoints, ensuring that every traveler experiences a seamless, efficient, and engaging journey. &nbsp;By incorporating cutting-edge insights from customer research, service design, and digital innovation, this framework will help us align our operations, technology, and passenger services with the evolving expectations of today&rsquo;s travelers. &nbsp;Our goal is to foster long-term customer loyalty and position MCO as a global leader in delivering exceptional experiences. During the Industry Day there will be a brief presentation highlighting the scope of this project. Directly after the presentation, there will be optional dedicated one-on-one meetings for interested vendors to present their innovative customer experience concepts to airport staff.&nbsp;<s