Ictea Website Hosting, Support, And Redesign RFP And Q&A

Description

Iowa County Treasurers E-Government Alliance (ICTEA) Request for Proposals (RFP) for Hosting, Support, and Redesign 1. Introduction The Iowa County Treasurers E-Government Alliance (ICTEA), a public entity organized under Iowa Code 28E, is soliciting proposals from qualified vendors to: 1. Phase 1: Provide hosting and technical support services for the existing iowatreasurers.org website and all associated applications, services, and integrations. 2. Phase 2: Redesign, modernize, and enhance the look, function, architecture, accessibility, and security posture of the ICTEA website and supporting systems. Vendors must clearly delineate solutions and pricing for Phase 1 and Phase 2 within a single proposal. All communications, questions, and submissions must be sent to: icteaboard@govtechservices.com. 2. Background ICTEA operates a statewide online portal providing property tax payments, motor vehicle registration renewals, escrow and portfolio batch payment functions, and a suite of administrative tools used by counties, business partners, and the public. The system includes: • • • • • • • Public-facing website Password-protected extranet Escrow, portfolio, and tax sale subsequent systems Ledger, reconciliation, and county reporting tools Integrations with the Iowa DOT, county software vendors, and payment processors County file exchange via secure FTP In-office payment support ICTEA has experienced significant growth in usage and needs a vendor capable of providing reliable technical support, transparent operations, and a forward-looking modernization strategy. 3. RFP Structure This RFP is divided into two distinct phases: • • Phase 1: Hosting and Support of the Existing System Phase 2: Website Redesign, Rewrite, and Modernization Vendors may not submit partial proposals; a single proposal covering both phases is required. PHASE 1 — Hosting and Technical Support of the Existing System 4. Scope of Work – Phase 1 The selected vendor will: 4.1 Hosting Requirements • • • • • • • Host existing ICTEA website and related components. Maintain full operational stability, security, and performance. Provide 99.5% uptime (excluding scheduled maintenance). Maintain and renew SSL certificates and domain names as needed. Manage site DNS records. Perform daily backups and maintain disaster recovery capability. Vendor will provide visibility into hosting resources and configurations upon request.