Exhibit A - Response to Questions - RFP #2025-0370-CMO

Description

RFP #2025-0370-CMO - Offerors' Q&A.xlsx EXHIBIT A No. Vendor Question 1 SpryPoint Most modern, cloud-native, CIS solutions include a module for Mobile Field Service that is purpose built for short-cycle work which we define as service orders generated out of the Customer Information/Utility Billing System related to customer, meter or premise. This is an industry best practice as opposed to using a Work Order/Asset Management application (EG. Lucity, Cartegraph, CityWorks, etc.….) for short-cycle work. Is it safe to assume that the County would like for us to include Mobile Field Service for Service Orders in scope with the CIS solution? The application is priced by the number of named users. 2 3 4 5 6 7 8 9 Can the County please identify the user counts as follows: (NOTE: CSR's do not require a license.) a. Full Users – Have the ability to create, edit, and close a service order. b. Light Users – Have the ability for read-only access, with the ability to generate reports, view a dashboard; but otherwise, do not have ability to edit a record. These users are typically managers. SpryPoint Is billing for trash/recycling in scope? SpryPoint How many trash/recycling customers does the County have? SpryPoint What vendor(s) supply the AMR meters that the County uses? Does the County have AMI meters? The RFP references AMR meters but notes a requirement to support interval data from AMI meters. What types of meters are in use, and who are the vendors? If AMI is used, is there a Meter Data Management System (MDMS)? SpryPoint Does the County have AMI meters? The RFP specifies the ability to use interval data. If so, what vendor? Does the County have an Meter Data Management solution? If not, please answer 6. SpryPoint Does the County plan to convert to AMI meters for all customers? If so, when does the County anticipate completing the project? SpryPoint What vendor does the County anticipate selecting? SpryPoint What online customer portal does the county currently have? SpryPoint Is the county committed to abandoning CUBIC, and the deployment of Central Square UB and replacing both as part of this project? 10 SpryPoint Will the County retain Lucity? 11 SpryPoint What Bill Print provider is the county using? 12 SpryPoint What meter data management system, if any, does the County use? 13 SpryPoint Does the county provide an IVR? If so, what services can residents access in the IVR.