Default Managment Services (12-17-2025)

Description

COLUMBUS STATE COMMUNITY COLLEGE REQUEST FOR PROPOSAL FOR STUDENT LOAN DEFAULT MANAGEMENT AND REPAYMENT SUPPORT SERVICES RFP number 26-008 Sealed proposals must be received by: Columbus State Community College Darrin Albaugh Assistant Director, Procurement Email address: dalbaug1@cscc.edu On or before Friday, January 16, 2026, by 2pm EST About Columbus State Community College The mission of Columbus State Community College is to educate and inspire, providing our students with the opportunity to achieve their goals. The college is chartered to serve four counties in central Ohio: Franklin, Delaware, Union, and Madison. Through its dynamic curriculum and commitment to diverse learners, the college catalyzes creating and fostering linkages among the community, business, and educational institutions. The college proactively responds to its communities' changing needs and role in the global economy using instructional and emerging technologies. Columbus State serves its community at its two campus locations (downtown Columbus and Delaware County) and three regional learning centers located in Franklin, Delaware, and Union Counties. The college serves approximately 25,000 students and has over 1,166 full-time employees, 497 part-time employees, and more than 1,298 adjunct faculty. Scope of Work Scope of Project Student Loan Default Management and Repayment Support Services Purpose of Project Columbus State Community College seeks to engage a third-party default management provider to deliver proactive, data-driven outreach, counseling, and repayment support for current and former student loan borrowers. The goal is to reduce delinquency and default rates, strengthen federal compliance, and improve student financial outcomes while reducing the internal administrative burden on the Financial Aid Office. Scope of Work Requested 1. Borrower Identification and Risk Analysis • Utilize NSLDS, servicer data, and institutional data to identify borrowers in grace, delinquency, forbearance, deferment, or at high risk of default. • Apply predictive analytics and risk scoring to prioritize outreach. • Ensure compliance with FERPA, GLBA, and Title IV regulations in all data handling. 2. Targeted Multi-Channel Outreach • Conduct structured outbound and inbound communication using phone, email, text, and live chat channels. • Provide co-branded messaging on behalf of the College.