LAKELAND ELECTRIC (LE) IS SEEKING PROPOSALS FOR A FIRM TO CONDUCT APPROXIMATELY 2,250 SATISFACTION SURVEYS PER YEAR. THE CURRENT PROGRAM CONSISTS OF FOUR TYPES OF CUSTOMER SATISFACTION SURVEYS; MONTHLY TRANSACTION SURVEYS WITH OUR RESIDENTIAL AND COMMERCIAL ELECTRIC CUSTOMERS, TWICE PER YEAR SURVEYS WITH OUR 100 LARGEST CUSTOMERS, AND TWICE PER YEAR RANDOM SURVEY WITH SMALL COMMERCIAL AND RESIDENTIAL CUSTOMERS. BOTH SETS OF RANDOM SURVEYS HAVE HISTORICALLY BEEN CONDUCTED IN THE SPRING AND FALL. THE SURVEYS MUST BE DESIGNED TO ELICIT RESPONSES THAT PROVIDE MEASURABLE, ACTIONABLE IMPROVEMENT OPPORTUNITIES FOR OUR CUSTOMER SERVICE DEPARTMENT, FOCUSING ON HOW WE DESIGN AND DELIVER SERVICES TO OUR CUSTOMERS.
Unlock the source link for this bid, plus email alerts when similar Other bids open in Florida. 2,273 open bids in Florida — see them all with your trial.
Unlock with a 7-day free trial$49/mo after · cancel anytime
Card required · $0 today