The County of San Mateo's Technology Service Department (TSD) is seeking quotations for the renewal of the existing eONE IVR platform subscription. The scope includes software licensing, disaster recovery (DR) components, IVR port licensing, and Annual Total Care (GOLD) 24x7x365 support for the current system environment.Bidders are required to complete the Price Bid Sheet in Section 3 and upload their Formal Vendor Quote as a supporting document. Award will be made to the lowest responsive and responsible bidder meeting all specifications.
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