City Wide AED Maintenance and Tracking Software

Description

The Palo Alto Fire Department is seeking qualified contractors to provide comprehensive maintenance services for the City of Palo Alto's network of automated external defibrillators (AEDs). This program ensures that all AED units located throughout City facilities and vehicles remain in optimal working condition, supporting the City’s commitment to public safety and emergency readiness.The selected contractor will be responsible for quarterly on-site inspections of AEDs citywide—excluding units assigned to the Palo Alto Police Department and the Palo Alto Utilities—as well as semi-annual testing of all current and future AEDs added to the City’s inventory. Services include replacing expired or defective pads and batteries, providing loaner units when devices require off-site hardware or software evaluation, and ensuring uninterrupted AED availability across City locations.To support effective asset management, the contractor will also supply the Fire Department with access to a real-time online tracking system capable of monitoring inspection status, recording City-performed checks, and reporting device-specific issues. Vendors must be able to service the City’s current AED models—including units manufactured by ZOLL Medical, Physio-Control, and Stryker—as well as any future devices procured during the contract term.