The City of Cleveland, Ohio, seeks proposals from qualified vendors for a cloud-based IT Service Management (ITSM) system with integrated asset management capabilities. The solution must enhance the City's IT operations by providing a scalable, secure, and user-friendly platform to manage service requests, incidents, and IT assets. This RFQ outlines the technical, functional, and contractual requirements for the system, including hosting, authentication, ticketing, encryption, and training needs. Please to read/reference attached RFQ document - "RFQ City of Cleveland Cloud Based ITSM System.pdf" for additional details.
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