Amendment 1 26-009 RFP Student Financial Aid Call Center

Description

REQUEST FOR PROPOSAL FINANCIAL AID CALL CENTER APSU RFP # 26-009 Proposal Due Wednesday, January 21, 2026 Date/Time 4:30pm CT CONTENTS SECTION 1 INTRODUCTION 2 RFP SCHEDULE OF EVENTS 3 PROPOSAL REQUIREMENTS 4 GENERAL REQUIREMENTS & CONTRACTING INFORMATION 5 PROPOSAL EVALUATION & CONTRACT AWARD RFP ATTACHMENTS: 6.1 Ownership Ethnicity Form 6.2 Pro Forma Contract 6.3 Proposal Transmittal/Statement of Certifications & Assurances 6.4 RFP Requirements 6.5 Technical Proposal & Evaluation Guide 6.6 Cost Proposal & Scoring Guide 6.7 Reference Questionnaire 6.8 Sample Protest Bond 6.9 Request for Vendor Registration Form 6.10 Vendor Product Accessibility Statement and Documentation 6.11 Accessibility Conformance and Remediation Form 6.12 Proposers Exceptions to Pro Forma Agreement 6.13 Proposer Checklist for Prevention of Common RFP Mistakes that lead to Proposal Rejection Page 2 of 54 1 INTRODUCTION 1.1 Background Austin Peay State University (APSU or Institution) occupies a site that has served the cultural and educational needs of the Clarksville-Montgomery County area for more than 200 years. Clarksville is the state’s fifth-largest city and is home to Tennessee’s youngest population. The school is named after former Tennessee Gov. Austin Peay, a Clarksville native. Austin Peay is a four-year public, doctorallevel university. APSU does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex (including pregnancy), sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by APSU. 1.2 Statement of Procurement Purpose Austin Peay State University, has issued this Request for Proposal (RFP) to define the Institution's minimum service requirements; solicit proposals; detail proposal requirements; and, outline the Institution’s process for evaluating proposals and selecting a contractor to provide the requested goods and/or goods and/or services. Through this RFP, Institution seeks to procure necessary goods and/or services at the most favorable, competitive prices and to give ALL qualified businesses, including those that are small, minority, women, and service-disabled veteran owned, the opportunity to do business with the Institution.