ADDENDUM NO.1 - AX-25-005 Internet Housing

Description

REQUEST FOR PROPOSAL RFP# AX-25-005 INTERNET - HOUSING ADDENDUM NO. 1 Vendor Questions Received in Response to the RFP NOTE: The following questions were copied verbatim from vendor submissions. Our responses follow. Vendors must acknowledge receipt of all addenda as part of their proposal response package – see Bid Signature Page of Request for Proposal. 1. Please describe the authentication process for students and guests/spouses with the current system. A1: There is no authentication process. All residents have a Wi-FI code for their apartment or suite on the inside of their room which is used by the occupants of that apartment or suite. 2. If not using SSO, is this desired? A2: We are not currently using SSO but would be interested. 3. Is access to Lion’s Den Dining Hall accessible to residential and non-residential students? If so, how do non-residential students authenticate on the network? A3: It is accessible and non-residential students currently utilize the UAFS WI-FI network. 4. There is a reference in the current contract to a cabling project for Sebastian in 2021. Was this completed? Does UAFS own the cabling that was installed? A4: Yes to both questions. 5. Does the current solution provider utilize campus-owned fiber, campus-owned cabling, and campus-owned connectors to deliver the service? A5: The initial fiber to the head end (main equipment rack) belongs to the vendor. All other fiber and cabling to the buildings and inside the buildings will belong to UAFS. 6. If yes to the above, in the event of a fiber cut, does the campus have additional fiber spares that can be utilized? 1 A6: Welcome Center to outside is the vendor and Welcome Center to the buildings is UAFS 7. Wi-Fi Calling [#2c]: Are there expectations of onsite support (technician) or just remote support (care agents) for this feature. A7: I believe the reason this was included previously and this time was because the Lion’s Den, more specifically, doesn’t have the best cell signal. With having a 24/7 on-call person, sometimes calls get dropped and so it was decided that we needed to use WI-FI calling sometimes on the on-call phone there. I think it’s gotten better, but we know it’s still a problem at times. I would say remote support would be sufficient. 8. Students should be able to move freely between wired and wireless connections [#2d]: Can you clarify this requirement? A8: This is a mistake.