Addendum #1 Questions and Responses

Description

Addendum #1 RFP 25-06 Vendor Questions and Responses There are several questions remaining unanswered, those will be updated as soon as possible. 1. What is the student opt-out rate for Inclusive Access? 0%. It is required. 2. How many courses/sections are currently using adopted inclusive access materials? All courses. 3. What is the annual sales volume of inclusive access? Are these sales included in the above report requested? If yes, where do they roll up into? If not, please provide – These are included in the totals. 4. Does IA go through the bookstore provider or direct through the publisher? Through the Bookstore Provider 5. Do you have a dual enrollment program? If yes, what is your current process for supplying course materials to dually enrolled students? Are the Dual Enrollment gross sales included in the historical gross sales information provided? If not, can you please provide a breakdown of the units sold and gross sales for Dual Enrollment? Same as for other courses. These are included in the totals . 6. Can you expand on any specific challenges with customer service you experienced in the past? None 7. What are the current challenges with your existing bookstore operations that you would like Ito see addressed by this RFP? None 8. What challenges, if any, has the college faced with its current bookstore provider in integrating course material data, financial aid, and student accounts with SIS and LMS? Are there specific pain points that the new vendor should address to enhance the student experience? None 9. Are there any programs run by the incumbent bookstore provider that you would like to see continue that are outside of the normal operations of the college bookstore? No, but we are open to new ideas. 10. What are the historical commission rates paid to the university from bookstore revenue? 10% Commission on General Merchandise 11. Does the institution expect a minimum guaranteed revenue, and if so, what are the financial expectations? No 12. Would KYSU accept an electronic response in lieu of a paper response? No. Please refer to Section 50.3 for RFP submission instructions. 13. Please provide a category breakdown of textbook sales information from the past few years, including new, used, rental, digital, and inclusive access. See table below. 14.