4CD-95 Customer Relationship Management RFP

Description

Governing Board Judy E. Walters, Ph.D. Fernando Sandoval John E. Márquez Rebecca Barrett Andy Li Interim Chancellor Mojdeh Mehdizadeh President Vice President Secretary College Presidents Kimberly R. Rogers, Ph.D. (Acting) Contra Costa College Susan E. Lamb Diablo Valley College Robert Kratochvil, Ed.D. Los Medanos College Contra Costa Community College District Bid No. 4CD-95 Customer Relationship Management RFP ADDENDUM NO. 1 Question and Answer: 1. How many applications does Contra Costa Community College District receive annually? Can you please break this number out by college and center as well? Answer: The Contra Costa Community College District received approximately 44,000 applications in 2021-2022. These applications were distributed as follows among our colleges (we do not disaggregate application data down to the center level:  Contra Costa College – 7,400  Diablo Valley College – 24,600  Los Medanos College – 12,000 2. Is it the intention of Contra Costa Community College District to use one CRM instance for all three colleges and the two research centers, or will you be desiring they be broken out into their own instances? Answer: It is the intention of the District to use one CRM instance for all sites. The District has a relatively large population of students that take classes at more than one college during a given term, so we seek a solution that will support the necessary customization and permissions to accommodate this structure. 3. We have read and understood that if we sign this proposal, this can be our contract. If we have any exceptions to terms, where would you like those included in the proposal format? It looks like we could possibly insert these under Specific Requirements, #5, or as an Exhibit. Answer: They should probably include any of their requirements/terms. It will ultimately be up to the district whether the terms work for what is needed. 4. On Page, 5 of 10, the section bolded ATTORNEY FEES, the verbiage cuts off at the end, simply ending in "such sum as t...". Can you please inform us of any missing verbiage? Answer: ATTORNEY FEES. In the event a suit or action is instituted in connection with any controversy arising out of this contract, the prevailing party shall be entitled to receive, in Contra Costa Community College District 500 Court Street, Martinez, California 94553 925.229.1000 www.4cd.edu addition to its costs, such sum as the court may adjudge reasonable as to attorney’s fees and costs. 5.