007 Bid Manual

Description

City of Tucker Request for Proposal RFP 2025-007 CALL CENTER SERVICES BID MANUAL City of Tucker 1975 Lakeside Parkway, Suite 350 Tucker, Georgia 30084 City of Tucker Request for Proposal RFP 2025-007 Call Center Services INVITATION: The City of Tucker, Georgia requests that interested parties submit proposals for call center services. Proposals will be accepted until the date and time listed below and will be awarded to the most responsible and responsive proposer submitting the proposal which is deemed to be the most advantageous to the city. Addenda and updates to this bid manual will be posted on the City of Tucker website http://tuckerga.gov/bids, the DOAS/Georgia Procurement Registry (http://ssl.doas.state.ga.us/PRSapp/PR_index.jsp) or may be requested by email procurement@tuckerga.gov. BID ACTIVITY SCHEDULE RFP Issued Pre-Bid Conference Deadline for Questions Responses to Questions Posted (Addenda) Proposal Deadline Scoring by Evaluation Committee Award at Council Meeting (Tentative) April 15, 2025 N/A April 29, 2025 at 1:00 p.m. (EST) May 2, 2025 May 15, at 1:00 p.m. (EST) May 16 – May 23, 2025 June 23, 2025 SCOPE OF WORK: Refer to Exhibit A. PRE-PROPOSAL CONFERENCE: There will not be a pre-proposal conference for this solicitation. QUESTIONS: Submit all questions in writing to procurement@tuckerga.gov. so they are received by the deadline for questions stated in the schedule. Reference RFP 2025-007 in the subject line of the email. ADDENDA: Responses to the questions received will be by addenda and will be posted on the City website www.tuckerga.gov/bids and the DOAS/Georgia Procurement Registry (http://ssl.doas.state.ga.us/PRSapp/PR_index.jsp). The signed acknowledgement issued with each addendum must be submitted with the proposal. It is the consultant’s responsibility to verify if any addenda were created. SUBMITTAL REQUIREMENTS: Consultant shall submit RFP Response electronically to procurement@tuckerga.gov so that is received no later than May 15, 2025 at 1:00pm EST with the subject line “Submittal: RFP 2025-007”. The email must contain the vendor’s contact information. The submittal shall be two PDF files: • The proposal shall be named “<Company Name>.RFP 2025-007.Bid Submittal.pdf”. • The Cost Proposal shall be named “<Company Name>.RFP 2025-007.Cost Proposal.pdf” The submittal email will be opened to confirm receipt of the submittal; however, the attached PDF files will remain unopened until the public opening.